Any UPS horror stories?

Just make sure you save all the packing of the damaged piece, the supervisor will need to look at that. In any cases, it is going to be a long process to settle your claim, if UPS decides to pay you. Just curious, is it an amp, pre amp or speaker? Are they in original packing?

Last August, they're delivery guy destroyed my Electrohome projecter by rolling the huge box from the truck to my living room entrance, flipping it over end to end!!! Not bringing it in using a dolly. The unit was a total loss. The box was ripped throughout and the projector in about six pieces. The only components which survived were the CRTs. Thank God!!! To sum it up, never trust UPS for anything! By the way, They also delivered a box of Maggies to a auto parts store across the street from my friends Hi-Fi store & just left them there on the back porch!! He already pre-paid on them too.

Thanks for writing in guys! The unit I send out was a Golden Tube audio SE-100, power amp. It weighs about 90 lbs including boxes. It was in perfect shape before I sent it out. When the buyer received it, the tramsformer was sticking out to the side. UPS initially said it was not packed right-- funny since I used all the original packaging material and double-boxed it. I've been trying to fight them for the past couple months, but they never get back to you. I'm crossing my fingers for tomorrow's inspection. Hope I don't have to take any further action.

Are you kidding ? This company is a perfect case for a class action lawsuit if I ever saw one. I have shipped 11 different items via UPS and 8 of them have been damaged. Some worse then others. It shows the disrespect their serviceman have for other peoples property. I switched to Fed Ex about 2 months ago and have had no problems with the 6 pieces I sent thus far. Avoid UPS at all costs and pass the word.

A DAC I ordered off of Audiogon came UPS. The guy left it at my neighbors house. He opened it and found out he didn't order it. It sat at his house for 2 weeks until it dawned on him to check the label. He finally brought the unit over, and all is well now... BUT UPS said that they delivered the item, I said I never received it, and the person I was dealing with proceded to tell me I was untruthful about my claim and she took my information (supposedly). No one has called to follow up (6 weeks gone by). My neighbor and I spoke of the situation, since I received a package of his from a retailer about the same time frame that he brought over my DAC. 2 defects in 2 weeks time.... NEVER USE UPS unless you want to get a claim for defective equipment.