I've got to agree with BWhite. I haven't been into "high end" audio for long, and I'm honestly shocked at how some manufacturers treat customers that spend THOUSANDS on audio equipment. We're talking money that could be used as downpayments on REAL ESTATE, CARS, and MAJOR life purchases. All that money for CD players and Amps, etc, from companies that supply mediocre or poor customer service??
And this makes me all the more appreciative of companies like BWhite mentioned, Krell as an example, or BAT, or VAC.
I've been dealing with Kevin Hayes, the owner of VAC, calling several times over the past couple of weeks to talk about the VAC 70/70 Renaissance amp. I told him flat out that I'll be buying it used, and he has still taken a lot of time to talk about the amp, the tubes, matching a preamp, and any other thing I felt like I needed to talk about. He always ends the call telling me to please call back if I should need anything else or have any other questions. THIS is the kind of company that I am going to support, and yes, probably buy something new from him one day, whether it be my tubes, or a new preamp, or whatever. It makes a all the difference in the world.
And this makes me all the more appreciative of companies like BWhite mentioned, Krell as an example, or BAT, or VAC.
I've been dealing with Kevin Hayes, the owner of VAC, calling several times over the past couple of weeks to talk about the VAC 70/70 Renaissance amp. I told him flat out that I'll be buying it used, and he has still taken a lot of time to talk about the amp, the tubes, matching a preamp, and any other thing I felt like I needed to talk about. He always ends the call telling me to please call back if I should need anything else or have any other questions. THIS is the kind of company that I am going to support, and yes, probably buy something new from him one day, whether it be my tubes, or a new preamp, or whatever. It makes a all the difference in the world.