How can anyone question the (il)legitimacy of a piece of high end goods with no s/n. Would you knowingly buy a car with no VIN. There is no question that these are not available legitimately and if any dealer, distributor, or manufacturer would provide any support than kudos to them, but they are clearly under no obligation to do so, and could very well try reclaim such goods as assummed to be stolen. I'm not in the high end (or any manufacturing) business, but I am self-employed. I would guess that those of you who think that they should be anywhere but "on their own" with such a unit have never been a business owner. And BTW, I think that Seantaylor is on mark regarding the state of US manufacturing and retailing. buying used is fine, but don't expect to be treated as a retail customer and don't exploit the value added provided by the retailers. Now as to mark up on cables and such, that's another matter. I buy used and on the web and never expect to get retail service. Now if you buy retail and don't get the value-added service, its time to take your $ elsewhere.