01-18-08: Rja
Once needed warranty work on a Classe product. They had me send it to a US address who, I assume, took it across the border. Worked out very well.
They must have known this system would work better than sending it direct.
I had a similar experience with Classe also. I believe they had me ship it to upstate NY. Classe's US warehouse handles all of the paperwork, makes it very easy for service calls. Well done Classe!
Oddly enough my wife just mentioned the other night the nightmare I went through trying to return some tubes to Gold Aero (remember them) in Canada in the early 90's. I couldn't believe she remembered that!
Maybe making interaction with the customer easy is a good way to stay in business, eh?
Cheers,
John