Distortion with ARC Ref 150 and Maggie 3.7


I have this problem that drive me nuts for quite a while. I purchased a like new fully balanced ARC Ref 150 tubes amp through Audiogon for my single ended only CAT SL1 Ultimate preamp and connected both with a RCA to XLR interconnect. It sounded okay with most recording but has awful distortion with certain recording specifically piano and vocal. Some of this recording happens almost on entire record but some only on certain musical passage. Most of the time with higher pitch or peak of music or higher volume.

For your information I listen to vinyl only most of the time and more on Jazz music. Other component listed as follow:

Turntable: Sota Nova, Tonearm: Origin Live Illustrious, Cartridge: Dynavector XV1-S, Step up transformer: Bob's Device CineMag 1131 (Blue) feeding directly to CAT's own phonostage, Speaker: Magneplanar Magnepan 3.7. Power cords, ICs, Speaker cable, Autoformer: Paul Speltz Anti-Cable.

Trouble shooting which has been done includes: checking preamp tubes condition and checking power amp bias. Since ARC claims their Ref 150 was design for balanced preamp only so I also tested by replacing it with single ended tubes amp but the distortion remain. As for the cartridge I believe I have done the alignment pretty accurate with the Mint's Best Tractor but not very sure with the azimuth.

While tested with my other 2 pair of speakers, one which has higher spec show the same problem while the lower spec one seems get rid of distortion. So I suspected the issue probably was with the new Maggie. Called the dealer and he performed a test with his transistor amp with no distortion at all. So he assumed my Maggie is okay. Is it true that the Maggie only good with transistor amps?

By now it leaves me with total confusion! Sincerely hope fellow audiophile here could give me some advice and save me from this endless misery !

Thanks very much in advance!
pakwong
Although only rated 100 watts and have 8 KT120 power tubes just like the Ref 150, people who have been with CAT still think the JL 5 would be an all round winner. Only when think of the 100 watts JL 5 driving the Maggies which has been known to be extremely power hungry, it's normal for a audiophile to try to think "rational" lol

I listened multiple times to JL5 and I think it is a great amp. Are you ready to buy them unheard? Try to ask a dealer for loan, they won't do it for free but even when you pay the shipping both ways and an extra for the dealer .... this can be cheap when it will support your decision...but I would still do a comparison with a high powered transistor amp to check what is going on with the higher frequencies...
Many thanks to Bifwynne and Syntax for your kind advice on amp selection.

I do have an offer for a Ref 5. Whether buying it or not I think I would still keep the Ref 150. For the JL 5 it kinda impossible to arrange for home audition down here but a single ended amp whether tubes or transistor would be a more "rational" option to me as my CAT already have build in phono stage. If I choose the ARC path I would have to digs for extra money to invest on a good phono preamp.

I do wish that the transformer option would eventually work out as I felt that the CAT-ARC-Maggie's combination sounded quite alright to my ear. It produced romantic and airiness sound stage with good ambient which suited my musical taste. I can't be more happy if it turns out that the Ref 150 does sounds much better when the amp finally able to unleashed their full potential with balanced input signal!

Regards,
My recommendation may have been overlooked as to its relevance, ARC made several active balanced line converters specifically to address the same issue you are having. The BL-1 and BL-2 balanced line converters. While these are out of production, I do see them come up for sale both here and on Ebay several times a year. You could post a "Wanted to buy" ad. You could then keep your current pre.
Mrderrick, no wonder ARC didn't mentioned this in their reply mail to me. If they have produced such product before, I think they should continue the production as some user may have encounter same issue like what I've been dealing with. Anyway, a Jensen transformer already on it's way. I'll see how things work out. Thanks for the reminder.
Hi all, I finally got the Jensen transformer but they sent me the PI-2XX instead of PI-2RX which I order. When I requested for exchange, they said it's electrically identical to the PI-2RX but they were happy to exchange. Which means I could use a RCA to XLR conversions cable to achieved the same purpose. Since I'm not very sure of that and remember Almarg recommended the PI-2RX, I've placed another order for the PI-2RX just for comparison and send back one of them for refund later.

This afternoon I anxiously did a brief audition with the PI-2XX in my system with existing RCA to XLR conversion cable and a newly purchased two feet length XLR cable. Guess what? Those albums which were prone to distortion especially piano sound and vocal came out nice and clean! I also noticed significant improvement at the lower frequency.

Thanks Al and others for helping me overcome the distortion issue successfully. Now the question is, are the PI-2XX and PI-2RX actually electrically identical to each other, only differences were the XLR or RCA connector on the input side?

This Isomax device is very well build and there were some slots with screw on the other side of the device. Any idea what is that for?

The seller did mentioned that the PI-2XX were more versatile device whereas I could benefit form it if I eventually working in pure balanced environment. So, shall I keep the 2XX or 2RX?