Is Genesis Out of Business?

I recently had a faulty on board fuse on one of the amps on my APM1's.I emailed Genesis and got a reply saying they would send out a couple of fuses.After about a month when no fuses had arrived I started to email to enquire.I had no response and after some 3 emails without a response I gave up.
Seems to me they don't really care about after service.Or maybe they only look after you if you buy their megabuck gear.

I, too, haven't received ANY response from them to ANY of my mails, etc... I'm starting to look for info /upgrading /servicing alternatives (the local dealer hasn't been too hot on support -- to say the least). I assume that simple servicing may found elsewhere. But tech/design & upgrade info???

I hope this disappearing act won't last -- I like the speakers (but then, mine aren't the giga$ model, either)

It was about 4 or 5 months ago that I contacted them. It was regarding a Servo 12 subwoofer. They no longer make this, nor do they service it. The amp to the unit was made by a different company altogether. They did fax me the full schematics to the amp within a couple hours of my call. Sounds like something has changed drastically in the last few months.

Genesis is alive and well, thank you very much. While we have had our share of server problems, we do our best to communicate with our customers. If you are a Genesis owner, you have the right to expect timely service and helpful communications. Please contact us if you have any issues with any Genesis product. I or any of my staff will be happy to assist you in any way we can to help you enjoy your purchase.

Sincerely,

Bill Abplanalp
General Manager
Genesis Technologies, Inc.

In responce to Bill Abplanalp message.

Simply put "Actions Speak Much Louder Than Words"

I must say my Audio Dollars represent a major part of disposable cash. I really don't like to spend them & be taken advantage of.

If I may say "The Internet is Mightier than Unkeep Warrenties or Promises".