I was among those who got the e-mail:
I'm sorry to report that JRiver's servers were recently attacked and partially compromised. No credit card information was lost (we don't save any), but e-mail addresses probably were, and possibly passwords, although these were heavily encrypted. You should change your password for the forum here: Profile > Account Settings License passwords can be changed if you purchase in the future -- they are only used for changing your e-mail address. You can read more on Interact.
We have spent the last few weeks recovering from this catastrophic event. If you have experienced problems with Media Network, cover art lookup, CD ripping, or other functions that use our servers, this break-in is probably the reason. All problems are fixed now.
We're also sorry if you experienced a failure when you tried to purchase a new license or upgrade an old one. If you're willing to try again, here is a coupon that will save you $10 on a new or upgrade license during September: MEACULPA ($10 Coupon). Enter the coupon during purchase and confirm that the price is correct.
We offer our sincere apologies. It was our fault, and we're embarrassed about it. You can be sure that we are much better prepared to defend our servers now.
That's the bad news.
The Rest is Good News
Although we lost a month of development time, there are still many improvements in JRiver Media Center 24. We're now on build 52, so it's come a long way since April ...
- JRiver Media Center <mediacenter@jriver.com>
- Sep 20 at 4:55 PM
Good Day,
I'm sorry to report that JRiver's servers were recently attacked and partially compromised. No credit card information was lost (we don't save any), but e-mail addresses probably were, and possibly passwords, although these were heavily encrypted. You should change your password for the forum here: Profile > Account Settings License passwords can be changed if you purchase in the future -- they are only used for changing your e-mail address. You can read more on Interact.
We have spent the last few weeks recovering from this catastrophic event. If you have experienced problems with Media Network, cover art lookup, CD ripping, or other functions that use our servers, this break-in is probably the reason. All problems are fixed now.
We're also sorry if you experienced a failure when you tried to purchase a new license or upgrade an old one. If you're willing to try again, here is a coupon that will save you $10 on a new or upgrade license during September: MEACULPA ($10 Coupon). Enter the coupon during purchase and confirm that the price is correct.
We offer our sincere apologies. It was our fault, and we're embarrassed about it. You can be sure that we are much better prepared to defend our servers now.
That's the bad news.
The Rest is Good News
Although we lost a month of development time, there are still many improvements in JRiver Media Center 24. We're now on build 52, so it's come a long way since April ...