"02-05-15: Twb2
Most shippers who have experienced damage with FedEx, UPS, and USPS, have repeatedly stated these companies policy is to deny claims."
I can only go by the dealings that I've had. But when someone tells you their claim was denied for no reason, that may not always be the case. Who knows what really happened? I won't tell anyone what to do, but if you do all the stuff I listed in my first post, I think they would probably pay the claim.
But there is one more important thing that I forgot to put in my first post. If you are the seller, NEVER refund payment to the buyer before the matter gets resolved. That may sound like its something dishonest, but its not. In the event of a claim, you need the buyer to work with the shipping company. If they won't cooperate with the shipper, they won't pay the claim. The buyer has to fill out some claim forms and speak to an adjuster, and maybe even bring the items in. If they do pay a claim, the item in question now belongs to the shipping company. They bought it, and they always want it. So, where I'm going with all this is, if you issue a refund on an item that was damaged in shipping before the company pays the claim, there's a very slim chance that the buyer will follow through with all the necessary steps. At that point, the buyer has no incentive to help you with the claim because they already got the money and could care less.
Most shippers who have experienced damage with FedEx, UPS, and USPS, have repeatedly stated these companies policy is to deny claims."
I can only go by the dealings that I've had. But when someone tells you their claim was denied for no reason, that may not always be the case. Who knows what really happened? I won't tell anyone what to do, but if you do all the stuff I listed in my first post, I think they would probably pay the claim.
But there is one more important thing that I forgot to put in my first post. If you are the seller, NEVER refund payment to the buyer before the matter gets resolved. That may sound like its something dishonest, but its not. In the event of a claim, you need the buyer to work with the shipping company. If they won't cooperate with the shipper, they won't pay the claim. The buyer has to fill out some claim forms and speak to an adjuster, and maybe even bring the items in. If they do pay a claim, the item in question now belongs to the shipping company. They bought it, and they always want it. So, where I'm going with all this is, if you issue a refund on an item that was damaged in shipping before the company pays the claim, there's a very slim chance that the buyer will follow through with all the necessary steps. At that point, the buyer has no incentive to help you with the claim because they already got the money and could care less.