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Stereophile

Has anyone else been having problems with receiving their subscription from Stereophile? 2 out of the last 3 months mine has not arrived, thus, forcing me to either wait for a month and have them send me another one or buy it at a news stand and receive credit.

It use to be that at least 1 time a year I would miss an issue. However, lately it more like 3 times a year. All of the other publications I receive are on time, which would include other desirable audio rags. Stereophile seems to think it is a mail delivery problem but I doubt it.

To there credit they have always complemented me with 2-3 issues for each one I purchased. Although, due to the increased inconsistancies I'm getting a little frustrated. Therefore, I'm trying to see if others are experiencing the same problems.

Thanks for your feedback!
ramstl
trelja
3,215 posts
 
During my periods of subscribing, Stereophile has not been the type of publication to set your calendar by. Doesn't seem that it will happen in the future either. Sometimes it comes early, sometimes late. Sometimes really late. Once or twice, it didn't come at all. Believe it or not, I once called about a late issue, and found out there was no record of me as a subscriber. Thank God the records of my "subscription" turned up "somewhere else". My only recent complaint is that my March issue arrived so beat up that it was in worse condition than most of the magazines I have from the 1960's. On the plus side, I have about 6 more months of subscription because of me calling when I do have a problem. I incorrectly figured that one of the positives of Petersen's stewardship was better magazine delivery.
wirehead
140 posts
 
I heard a rumour that Stereophile wants to change its Home Theater Guide. The delay seems to be in the printing format. There are two competing technologies for printing. One involves watermarking and the other is a hybrid which uses conventional text and a special text that can only be read if you buy these really cool glasses from a big company in Japan. What further is complicating matters with the watermarked version is the paper is really hard to come by.
ramstl OP
342 posts
 
Thanks for the feedback. It appears that this is not pervasive and just a problem with my deliverer. Thanks everyone.
theduke
372 posts
 
I didn't receive my March 2001 issue. After waiting about two weeks, I called Customer Service and was given two choices: 1) extend subscription by one issue, or 2) have a replacement issue mailed out. I opted for #2 and am still waiting (after two months) for this issue.
Stereophile has lousy customer service!
trelja
3,215 posts
 
Theduke call them again, and explain the circumstances(make sure they understand). You should be able to get three extra months from them. Push a little if they don't offer it. From what I remember, March was a lousy issue anyway. Is it me, or does the month before(March/September) the "Recommended Components" issue always leave a lot to be desired?
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