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Timbernation Platform Problems

I recently bought a 19" x 19" x 2" maple platform from Timbernation. The plan was to use this platform with my Zoethecus amp stand for supporting my ARC Ref110 amp. When I received maple platform one of the sides was not properly planed down. The surface is irregular and rough. I will try to post a photo or two soon. 

When I contacted Mariah at Timbernation via email here is the response I received: "I showed Chris the pics and he said that it will fit into your stand just fine. Did you try it yet? You will be able to put the unfinished side down into your stand and the finished side will be facing up." 

I expected a maple block that was of high quality and not one that has significant imperfections on one side. Has anyone had any similar experiences with Timbernation? Should I just accept this? Any input or advise is appreciated.
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mofimadness's avatar
mofimadness
4,152 posts
 
@stereo5...dude, I completely understand where and why you feel the way you do, but come on, it's time to let it go...
stereo5's avatar
stereo5
2,766 posts
 

@mofimadness 

I do not like getting burned by someone on here that comes highly recommended.  While I didn't expect Mapleshade quality, I did expect my moneys worth.  I should have sent it back, but that is a whole story in itself.  Peace.

jred
14 posts
 
Well. Before reading this thread I discovered timbernation. I’m now in the cusp of filing with PayPal for reimbursement. 
The post do not align properly, which makes the shelf unstable. I’d expect this quality from Ikea. 

I sent end a email requesting a refund. Here is there response—-

“Sorry this has happened and we are here to help! Here are instructions that will fix this up very simply.

Loosen the screws a little bit and push down on the top- that will seat the top down to the bottom of the posts. Hold it down and tighten the screws up. And if there's still a little gap tap down on it while the screws are tight. You can tap the top down on the post w/ a block of wood or something that will not mark the finish. You could even use your bare fist.”


Ok. Let me get this straight. Worse case scenario I should use my fist to align the legs for a proper alignment.  You gotta be kidding me. A well crafted piece should align with no effort. We all know this. 

If I do not receive a refund I will personally take this company down. 


STAY away from timbernation. Save your money  it’s not worth your money nor time.




sfseay's avatar
sfseay
167 posts
 
@stewartlangwoodworks 

As the the owner of a TimberNation rack and a part time woodworker I can say without a doubt TimberNation did an excellent job on my rack.  It is easy to second guess your competitors, but it is another thing to actual produce something that is built well and looks good.  You may or may not produce good work, but Chris has hundreds of satisfied customers and some of us know good craftsmanship when we see it.
ebm
5,165 posts
 
You all should have got Symposium new low priced rack it will sound much better than wood and it will not warp and it will line up great.Oh to each his own enjoy if you can put it together!!HELLO!!!!
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