Because so few companies care about their customer base like Pass Labs does. I bought a piece of Pass Labs gear on Audiogon and I had a problem with it as well. I told Pass Labs that I bought it second hand on Audiogon. Not only was the unit OUT OF WARRENTY, they fixed it for free and shipped it back at their expense. Pass Labs sets the customer service benchmark pretty damm high. You bought a NEW McIntosh unit from a dealer and had it shipped to you and they voided the warrenty? Does not seem like something they would do. You should speak to someone higher up in the company.
Warranty...good,bad and the ugly
A few months ago I bought a Mac 402 new and had it shipped,Mac voided the warranty because of their policy on buying over the phone and having it shipped,I posted that info several months ago with lots of comments.I now see that there are several having issues with Wilson finishes and warranty stipulations..I had a Pass amp which was bought used over this site about 2 years ago,it developed an issue and even though I wasnt the original owner they still covered the warranty and even paid shipping on the repair(amp had about 6 months left on the original 3 year warranty)..Why dont all companies operate this way and just simply cover their gear from the time it was intially purchased reguardless of how many owners it has had,where it was purchased,who set it up etc etc..Seems rather silly and bad business...any ideas????
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- 41 posts total
- 41 posts total