Audio Aero Prima - not responding

Call Globe rather than emailing.

Then, call again.

And again.

Just remeber that many companies were off to the CES in Vegas as early as Tuesday of last week. Many are just getting home now. That could account for the lack of replies to email and phone calls.

Jody @ Globe Audio has always been very helpful and responsive for me. I agree with Golden ears that he may be out of the office returning from a show, etcetera....

spoke with Greg today (thursday)
ship to him - if the transport/laser is bad could be $800 ouch

if the transport/laser is bad could be $800 ouch
Audiotomb (System | Threads | Answers)

That's ridiculous.

I recently had the laser assembly replaced in my Denon 3910. The part cost $150. Figure an hour of labor.

If your Prima uses the Philips CDM12 transport, they are being sold new-in-the-box on Ebay for $39.

If your Prima uses the Sony transport, it shouldn't cost any more than the $150 laser assembly installed in my Denon.

$800 seems out of line for this repair.