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Help with kef r900 issue

I bought a pair of kef r900 speakers from kefdirect in April 2018. I enjoy them most of the time, but with some vocals, e.g., Alan Jackson, Allison Krauss and Mary Chaplin Carpenter, at nearly any level, they sometimes make a ripping, tearing or distorted sound that is hard to describe. Initially, I used a McIntosh MC202 with 200 rms, and now a Rotel RB 1590, with identical results. Initially, I used a very old Transparent Musiclink cable and now a Transparent Plus, again with identical results. I’m about to dump these unless I can figure it out since KEF has no one in the NW to repair them and they advise against paying to ship them (I agree). Before I write them off as a bad bargain, theories are solicited! Thanks
maritime51
tonygeno
2 posts
 
Well, I would say that having someone local check into it seems more than reasonable. Perhaps it requires a little work on Kef’s part, but it shouldn’t be too difficult to accommodate you. 
maritime51's avatar
maritime51 OP
1,288 posts
 
Too late. KEF spit in my face. I’ll go to the mat on this one. Clearly, these are deceptive or unfair trade practices under Washington law, and I’m determined to show it.

Thank you, Tony, for lighting up my old interest in legal research and remedial law. 👍
maritime51's avatar
maritime51 OP
1,288 posts
 
Per the New Jersey Secretary of State, KEF Direct appears to be a trade name for GP Accoustics, Inc. I’m going to give it all I’ve got. I’ve provided the seller notice that 1. All rights and causes of action are reserved, 2. The sale agreement is cancelled or rescinded, 3. Acceptance of non conforming goods with latent defects is revoked, and 4. The assertion, without limitation, that I must return the goods to New Jersey for return or repair is either a deceptive or unfair trade practice in light of Washington’s statute.

Next, I’ll start drafting complaints.

I really feel quite strongly that I’ve been treated very harshly.
Post removed 
maritime51's avatar
maritime51 OP
1,288 posts
 
Well, that’s your view. Actually, it may be more than that, and then I’ve got to pay to have them packaged, and find a way to get these monsters to the carrier (rent a van?). They came on a pallet, and the guy who delivered them had an electric dolly. I reckon close to $650 in the end, and the insurance will be a couple of hundred.

Also, if you read for content, It is necessarily implied that if KEF continues to conclude there are no repairs needed, I’m on the hook for return shipping and insurance if I want my speakers back. So I send them to the other side of the U.S. at some risk....

Finally, I won’t have speakers for at least three or four weeks.

Sum: if KEF had local (“maintains or provides...reasonable and expeditious”) repair facilities (in state), as contemplated in the statute, this whole burden would be greatly reduced to inconvenience.

Relative to the cost of the fruit, the likely cost of the juice is unconscionably high, and unreasonably difficult to pick from the tree, as well as extremely bitter to the taste.

So, your view isn’t mine, nor do I intend to get treated this way. But, thanks for your comments.
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