how do you ship?

Tvad, you are wrong about FedEx honoring statements by their employees. Once they disowned one of their stores saying that the store was the insurer. I took them into small claims court which really is protect businesses court. Another time with a turntable that was damaged which had been inspected by the FedEx agent, they dismissed him, saying that the packing was not adequate. They did ultimately honor my claim and paid for the repairs.

I just cannot imagine that you would think they would honor statements by their employees.

I just cannot imagine that you would think they would
honor statements by their employees.
Tbg (System | Threads | Answers)

10-21-09: Tbg
Tvad, do you really suppose that FedEx would honor the misstatements of its
employees and pay a claim?

In one comment you mention FedEx honoring statements, and in another
question you ask about FedEx honoring misstatements. Which are we
discussing; statements or misstatements?

The question of whether FedEx would honor a statement by one of their
employees would depend on the specifics of what had been said by the
employee, and whether the statement was in keeping with written policy, or
whether is was contrary to written policy. I would not expect all statements to
be honored, nor would I expect all statements to be disavowed.

To me, if FedEx paid a claim, it would not be honoring a misstatement by an
employee, rather it would be disavowing the misstatement.

In any case, if a FedEx employee's statement was erroneous or counter to the
companies' written policy, then I would expect FedEx to pay a claim
regardless of what their misinformed employees told a customer.

I believe we agree on this point, but there are times when we seem to be
communicating in different versions of English.

I am hopeful we can move on from this discussion.

"it just goes to show that in shipping as in other businesses the individual relationships are at least as important as the company you deal with.you got that right."

You got that right, brother! Or sister!
Its the human element that's so unpredictable. Which as Vanermulen says, "makes it a coin toss".

I always ship Federal Express Two day service and NEVER ship Federal Express Ground. I also overpack my package to include double boxing and padding. I have a Federal Express account and have never had an insurance limit imposed. I also track my package online to ensure its current location and its safe delivery.