Elizabeth - He/she is asking a question regarding reliability of a product. My local dealer dropped the Sim line a couple of years ago. All he said was he was having problems with the factory. I could care less because I personally don't care for the Sim sound anyhow (too sterile and analytical). Some people like that sound and some don't. That being said if I was going to spend good money on a product I would want to make sure it has a good service reputation.