2. amps-preamps
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Kevin gets the

Both Stereophile and Absolute Sound review Prima Luna's integrated at the same time...did Kevin threaten to pull his full page ads or else? Don't get me wrong, I have purchased many a tube etc. from Kevin over the years, and he has always been courteous and quite helpful... But this is a perfect example how the world has always worked , and as much as the Internet makes me crazy at times I'm grateful for the free exchange of opinions we still have on sites like Audiogon etc.
goldenear1948
phd
1,008 posts
 
At upscale, where is that nice polite lady that sometimes answers the phone. Maybe Kevin should let her handle the phone calls and he could spend his time in the back room packing and shipping and or screwing tubes in the tube tester for the purpose of evaluating and matching.
goldenear1948 OP
78 posts
 
Roscoeiii...Kevin did finally gave me a charge credit after implying that it was my fault ( somehow ) for the dead tubes. Before he gave me the credit, he tried to hustle me into the "deal of a century" on a preamp that he no doubt wanted to unload. I think that the hustle bothered me more than the initial belligerence re: a charge credit. The odd thing is that on several earlier occasions he couldn't have been more helpful and informative.
taters
1,149 posts
 
Kevin needs to hire someone that can provide customer service without an attitude. His people skills aren't very good.
Ag insider logo xs@2x
drubin
3,240 posts
 
At T.H.E. Show in Newport this past weekend, I was admiring Kevin's Ferrari, prominently parked in front of the Hilton every day. He had an excellent two-room exhibit and great sound. Not sure he needs to make any changes.
martykl
3,563 posts
 
Over the last ten years I've purchased a ton of tubes, Cary Cd, Prima Luna Monos, SF Cremonas, and a bunch of other stuff from Kevin. He's never been less than 100% straight up with me. I guess that over enough time and enough transactions things are bound to go south somewhere, but IME your odds of satisfaction with Kevin are significantly higher than with most audio retailers.

Marty
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