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New FedEx Ground and USPS Arrangement

This is a heads up to members involved in a sale where the goods are sent by FedEx Ground. FedEx and the USPS now have an arrangement whereby FedEx Ground delivers the package to the postal facility in the recipient’s zip code and the USPS completes the delivery to the recipient’s door. I’ve encountered this new arrangement twice in the last ten days, once as the shipper and once as the recipient (neither shipment was audio related).

Based on my experience, you can expect two changes from the former service by FedEx Ground. First, total delivery time can take another day because the USPS delivers the package as part of its once-a-day regular mail run. Whenever the package arrives at the postal facility after that day’s mail has already been sorted and given to the mail carriers, the package won't go out until the next day. Second, FedEx’s tracking number system now tracks the delivery of the package only to the postal facility. This can be disconcerting to the recipient who has not yet received his package but reads on FedEx’s tracking site that the package has been delivered.
dougmc
dougmc OP
105 posts
 
Krell_man, I think Fed Ex remains responsible to the shipper for any damage that occurs in transit. The shipper's contract is with Fed Ex, not the USPS. The USPS is only acting as an agent of Fed Ex., which remains liable. Fed Ex may be able to collect from the USPS for the amount Fed Ex ends up paying its customer for damage caused by the USPS, but the customer is not required to deal with the USPS.

My reasoning assumes that Fed Ex doesn't insert a clause in the terms printed on its shipping slip that shifts liability to the USPS for damage the USPS causes. That would be a disaster for the customer, because each carrier would point the finger at the other one, and the customer would have no way to determine which one caused the damage. If dealing with either one of these carriers alone is brutal, imagine what a three-party merry-go-round would be like. However, I think the customer backlash would be so bad that Fed Ex wouldn't try such a maneuver.
riley804
628 posts
 
I believe that the same thing is going on with DHL / USPS also.

I ordered something recently and DHL handled the package only so far and then the Post Office delivered it.

Because it went Media Mail, would that be the reason for this ( 2 carrier )?
tobias
1,534 posts
 
I would be happy if this arrangement were extended to my region. This is because it will be easier to take delivery when I'm not home. I'm assuming that if I'm out the carrier will return the item to my local post office and leave me a delivery notice. The local p.o. is a lot closer than the FedEx depot.

Actually I'm pretty sure the postperson doesn't even try to deliver the heavy stuff. They just leave the delivery notice for those. Maybe Don_s's little mail carrier can save her back.
eldartford
4,262 posts
 
I thought that DHL had folded their tent in the US. (They are big in Europe).

My son is a pilot who flies a small plane for Fed EX out of Phoenix to nearby cities like Flagstaff. He used to do the same route for DHL, but went to Fed Ex when DHL quit.

He has remarked that Fed Ex people handle packages with care, whereas DHL would simply toss them into the plane. I don't know about UPS.
rja's avatar
rja
2,112 posts
 
I was recently notified that a package was shipped DHL and it showed up in my mail box. Not sure how this all works. I was also under the impression that DHL was folding up in the USA.
BTW: I think DHL is owned by the German post office.
The USPS is on track to lose $7 billion this year so big changes are definitely coming. Only time will tell what those changes will be.
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