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Ortofon bronze PNP ALERT!!!!!

I purchased a PNP Bronze from a member who said it was less than two months old.
Its the one with the integrated headshell for SME mount or can be used without headshell on a Rega type arm.
Well,I undid the screws and was pulling off the tags,<I've been in Analog since mid seventies and own about 20
cartridges>Anyway the pins coming out of the cartridge body pulled right out.
  This has never happened even on my cheapest junk cartridge.
The seller had a reciept from Turntable Needles and Ortofon said they are not authorized dealer.
They also said it was clearly a manufacturing issue and should have not happened.

Meanwhile,they say I should go after seller for a refund.Well its not the sellers fault and I won't do that.
Neither is it mine,I've removed headshell wires hundreds of times and know what I'm doing.

What amazes me is how PETTY and Crappy a well known respected long time company can be.
ITs amazing that a company like Bryston can offer warranty work to the tenth owner in the 19th year and these
people won't even stand behind a obvious Quality Control DEFECT
Just a word of caution to Ortofon customers,think twice.
Steve

soundsgood05
mofimadness's avatar
mofimadness
4,152 posts
 
I wasn't aware you could even remove the cartridge body from the PNP model?  I thought it was always designed to be a one piece unit.

I looked through the owner's manual and they don't mention anything about removing it for use on a standard headshell.

I currently own a 2M Red and a 2M Black and had a 2M Bronze. They are made very nicely. Well built and solid.  Never a problem with any of mine.
lewm
6,770 posts
 
Let me make sure I understand.  Are you saying you bought an Orotofon cartridge second-hand from an Audiogon member and that the contact pins (one or all 4?) pulled out of the cartridge body when you tried to re-mount the cartridge?  If this is basically the case, why would you ever expect Ortofon to be responsible?  I must be missing something. Anyway, as you know, Ortofon have been in existence for many decades and like others say above, their cartridges are always well made, among the best in terms of quality of construction.  I could see Ortofon agreeing to fix the problem for a fee, but I don't see why they should fix it for free; if they won't touch it, probably Sound Smith will help. Where you may have a beef is Orto not wanting to service it at any cost, if that's the case.  I understand that they have taken such a stance with some other products, e.g., A90 re-tips.
stringreen's avatar
stringreen
5,112 posts
 
I bought a brand new Windfield which was internally wired wrong...Ortofon quickly sent me a new one that is perfect.  You can't expect that kind of support in your case since you didn't buy it from an Ortofon dealer.  I would try to get my money back with a returned cartridge.
soundsgood05 OP
20 posts
 
Let me say this,has anyone ever had all four pins come out of a cartridge body.No me either.They clearly were not glued in and pulled out easily with no effort.And second,
the head headshell is just a standard cartridge on a carbon fiber headshell.
If it was meant to be permanent,then why have screws on top which imply its removable.
Why not just epoxy it and leave out screws?!!!!!!!!!!!!!!!!!!!!!!
To all the people rushing to Ortofons defense,i too like thier product.Unfotunately my seller bought it online at Turntableneedles .com which Ortofon says is not authorized dealer.
Ortofon could have offered a cartridge body at least at a discount.
However they blew me off and told me to go after seller.
Its not gonna make or break me and the money is a night out for me its
the disregard.And to you owners of thier product they offer no support unlike its a factory authorized dealer who charges 331/3 percent more.
soundsgood05 OP
20 posts
 
Let me rephrase this,I paid 320.00 used,the seller had a reciept showing it was about 60 days old,he upgraded to a Black.How am I at fault?
Maybe I'm missing something?If it were my company,i would say
show us reciept and we can work something out,
the headshell and expensive stylus are fine,we can sell a cartridge body to you for say 100.00,even that would have been acceptable.
Not for them to admit in an email that is rare for that to happen,but clearly a defect.I don't think that website intentionally buys defective factory seconds
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