Soundsmith's turnaround time?

Peter,
I have to say I appreciate your time, experience, and pricing! Like I stated above(more or less in nicer words) many get caught up in these very expensive exotic carts. that ultimately many of us know they are in no way better or worse than one at 200 bucks in some cases(not all), and is exactly why you will continue getting many trying to give you a shot hoping to find that perfect deal and save them time and money.

This is exactly why many of these carts are only worth a "500.00 credit" from the manufacture but originally costs 5000! That has to tell somebody something when they get that deep into this hobby.

And by the way you should not feel to much guilt over this, fact of the matter these people took a shot, so A) they keep a cart. that is garbage anyway, no way to move forward, or B) they give you a shot and hope within the year they save it, and save them a lot of money. Your service is a difficult position to be in I am sure. Not saying this is an excuse for communication problems, separate issue.

Thank you for your responses and good luck with future business.

Thanks Peter. Your time is very valuable and i would not want you to spend additional time on cartridges that are not repairable. Those 2 cartridges were actually sent from Canada not England. I was not aware of the problem you have encountered with UPS on duties. There should be no duties between Canada and the USA under The North American Free Trade Agreement. I can understand duties if they had come to you from England. I am somewhat puzzled by this.

Whatever time you have invested in those 2 cartridges is valuable to you and me and i will pay for your time whether they are repairable or not. I do not expect you to do all this investigative work for free and no one should. Just let me know how much i owe you.

Note: Those 2 cartridges had been purchased "used" here on Audiogon as i did not have the means to purchase new. Never again will i do this. Live and learn!!!
Thanks again......

in my humble opinion this is certainly one of the most interesting and perspective-giving threads I have read on Audiogon thus far. Thank you everyone,

:) listening,

Ed

I have had many dealings with Peter and yes, things do sometimes take longer then expected, which is a good thing.

Soundsmith does not have an assembly line of low paid workers toiling away, it’s not a company run by bean counters looking to squeak out every ounce of profit from a limited range of products and services. It’s a company run by a man with real passion for what he does and the industry.

Peter contributes more to furthering truth and understanding in an industry full of snake oil then anyone I’ve met.

Try calling Koetsu and asking for the head designer!

I sent out my Dynavector XV1S to soundsmith in mid February for his $350 replacement "needle" (mine was broken off right at the base, amazingly my wife and kids DON"T KNOW how it happened.....I guess it was magic....) anyway..., They said the turnaround time was in 12 to 14 weeks, Recieved AS STATED April 12th!! THANK YOU SOUNDSMITH!!!