Soundsmith's turnaround time?


How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt
Ebm, does Profundo do cartridge repairs? I don't see any mention of that service on their website? Could it be that you are trading in your cartridge for a rebuilt one? There is nothing wrong with that, most cartridge makers work that way. However, if there is another cartridge repair service of excellent quality available it would be good to know. It appears from the website that they only carry one cartridge.
Smoffatt, Peter is involved in a charity organization:

Direct Grace
If he will not accept payment in the case of failure, I'm sure a donation to the charity would be much appreciated.

BTW - the recordings available for purchase are well recorded and quite enjoyable.
I only upgrade my cardridge when its time no retip . I guess thats the only company.
Now you have me bewildered. Perhaps there is a language barrier at play?

4/18
I always get my cartdridge retip Transfiguration Orpheus through

4/19
I only upgrade my cardridge when its time no retip
Dear Dan_end: +++++ " However, if there is another cartridge repair service of excellent quality available it would be good to know. " +++++

I already try with two different cartridge repair sources, Soundsmith and VdH.

Soundsmith fixed two of my cartridges and other that the time he takes about the job in both cartridges were fine.

In the past I use VdH repair cartridge service with several LOMC cartridges: four times the Colibri, Koetsu Onyx, Goldbug, Highphonic, Ortofon, etc, etc. Every time with fine/first rate quality job and every time fixed job in no more than a week.

In the last year I send to VdH around 10 MM/MI cartridges with the same time response and with the same first rate quality job. I never had any single problem with VdH.

I'm an advocate/support the profesional VdH great skills/tools and responsability about.

Well, another option as you ask.

Regards and enjoy the music,
Raul.