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Opinions, Is this better for the Members?

What do you guys think about the new Audiogon feedback rating system. At the end of the process and a remedy is not reached will it be possible to leave a negative feedback on a member. Below is the new policy.

"This system is being implemented so that transactions are verified by both parties prior to posting of Feedback. It provides documentation of a given transaction and allows both members to review the feedback involved before any feedback is posted. Consequently, any disagreements arising from such transactions can be mediated from a basis of fact. Furthermore, this system increases the value of Feedback as one criterion by which to judge the standing of fellow members.
The old system allowed any member to post feedback when certain written criteria were met. Now, feedback will not be posted until both members agree that there was a transaction. Also, in the past, if a member did not agree with feedback given, they only had the option to file a dispute to get it removed. Now, they can disagree with the proposed feedback before it is posted."
jea48
reubent
3,587 posts
 
I liked the old system better. I don't like the delay in the new system. BTW, I had zero issue with the old system. What was wrong with it?

TIC
bob_bundus
1,834 posts
 
AGon staff I agree with most of your above remarks. There seem to be numerous concerns from members who feel that they should (still) be able to post feedback when in fact no transaction ever occurred; money/property did not exchange hands. Apparently the rules are being ignored, perhaps due to fb policy ignorance? That was the exact problem that I once encountered from a vindictive buyer who repeatedly tried to bully his way with me, and I finally decided to cancel the whole transaction as he kept on trying to alter the inital agreement to his further advantage. So in order to "get even" he would post negative feedback on my account, AGon staff would subsequently delete it, he would repost, on & on until his membership priviledges were called into question should the illegal behavior continue.
Feedback isn't about that; it's about whether honesty & trustworthiness in fact do exist when dealing with any particular seller.
tvad
9,467 posts
 
The new system adds steps that could result in feedback never being posted, as in the case of a member (or non-member) who rarely checks email and therefore doesn't follow the required steps.

Also, the new method has a chilling effect on negative feedback. Negative feedback is just as valuable, if not more valuable, than positive feedback. Any system that has the potential to quash negative feedback before it's posted is a step backward. The old system had a satisfactory method of eliminating unwarranted negative feedback, if required.
dougmc
105 posts
 
Although it is not the main concern of those who have responded, the situation described by Tripper can certainly be an annoyance. That's where the transaction goes well, but only one party leaves favorable feedback due to the laziness or indifference of the other party. My suggestion to remedy this unfairness is as follows: if one party leaves favorable feedback and the other party does not leave any feedback at all within thirty days, the party who left the favorable feedback can have it removed.
grannyring's avatar
grannyring
4,637 posts
 
Dont like the current feedback system. Should of asked us active Agon users what we think before they went live! Simple fact is the current system is to long and involved and feedback is not getting posted at the rate it should or used to. Old system was fine and this should be considered a test with Agon now hearing our opinions.

Do the right thing and go back. To many steps!!!

Bill
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