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Oppo customer service

Well, I had what turned out to be a known issue with my BDP-93 - it would not retain my wireless connection after it was set up. Oppo sent me a prepaid UPS label to send it in to them. Well, since they emailed me every step of the way, I could see that they received the unit at about 2:00 p.m. last Thursday, repaired it, and had it shipped back to me around 6:00 p.m., the same day! I received it the following Tuesday, complete with a new box and tote bag, all cleaned up and repaired. Couple that with the fact that I have never waited on hold to speak with an English-speaking customer service rep at Oppo, and I am totally sold on this company. I don't know when I'll be buying another disc player, but as long as Oppo is making them, it will be an Oppo player!
bondmanp
crowy1939
18 posts
 
Very refreshing to deal with folks like Oppo . I also had HDMI problem that was purely my fault. I was the second owner of the BDP 95 . They cleaned and diagnosed it for free and had it back to me in 3 days no questions asked.

John
jfz
570 posts
 
I also have received excellent support and service from Oppo!
Ag insider logo xs@2x
dbphd
1,058 posts
 
I had a problem using my DVDO iScanDuo as an HDMI switch. The iScan Duo wouldn't latch onto the 95. Oppo recommended a number of resets for video compatibility; Dan Wemmer at Cary suggested HDCP handshake could be the problem and recommended a Lumagen HDMI extender. Following the advice of both I achieved a successful outcome.

DVDO emailed a form response promising followup that never came. As soon as i get a 105, the iScan Duo will be gone.
soix
2,133 posts
 
I had a problem with the door on my DV970HD in the first year and they fixed it and got it back to me within a week with no problem. A few years later the door is acting up again, so I'm questioning the build quality at this point more than the service.
mingles
775 posts
 
Another happy camper with Oppo. They are quick to reply and very helpful. I wish more companies valued customer service as much as they do. I will gladly do business with them in the future.
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