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Who can repair a Resolution Audio CD-50???

I bought my Resoluton Audio C-50 on Audiogon about 6 months ago. It's as nice-sounding as I had hoped it would be and it has the added advantage of having a quality internal volume control, allowing me to go from it straight to my amp. It has just developed a fault: when a disc is inserted the readout says "err." So there's something wrong with the disc drive. I contacted Resolution Audio and they responded that it is unlikely they can fix the unit as the Philips drive unit they were putting in the CD-50 and CD-55 is cheap junk and, in any case, is no longer available. They suggested that they might be willing to take the unit back with some credit toward purchase of their latest CDP...oww! Retail of this model was $3000. It's hard to believe that it is now useless trash. Anyone know where I can get it repaired? Many thanks.
beemerrider
rupertdacat
25 posts
 

Try out Steve Huntley at www.greatnorthernsound.com. You might tell him that Henry refered you.
herman
1,974 posts
 
How old is your unit? I'm not sure about this, but I believe there are laws about how long a company has to support a product after it is manufactured. I work in the medical equipment business and we have to provide support for our products for at least 7 years. Perhaps there are similar laws about consumer electronics. Maybe some of the lawyers in the group can enlighten us.
hgeifman
1,193 posts
 
The response from Resolution Audio is very disappointing. In my opinion, they should either repair your unit or provide a less costly upgrade to the newer unit. If the Philips drive is no longer available or cannot be repaired, your unit has no value and this is a poor reflection on Resolution Audio, their products and lack of customer support. I suggest you call Resolution Audio again and request they attemtpt to repair the transport or provide you a new unit at their cost.
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art_of_sound
1 posts
 
I owned a resolution audio CD 50 and it seemed to roll off at the high-end somewhat. After hearing this I'm glad I sold it and bought a used Krell KAV-300 CD. I kicks the pants off the resolution CD 50 in every aspect, bass, midrange sweetness, impact, noise floor, sound stage, It also has a more detailed high-end without any harshness.
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