ARCAM AVR600 Reliability Issues

We have sold 30+ of the 600,s from our store. I think I had 2 that I sold that needed updates. I don't believe I have had an issue with one in about 2 years. (Give or take) the new firmware seems to have resolved the early issues some people experienced. I had one myself and loved it. I never had any problems at all.

bluesnbike,

I'm simply stating what my personal experience has been. There are many products I've sold over the years that have been much more troublesome. For one thing, none of the 600's I've ever had were the original firmware. I was not an Arcam dealer when they came out. Every time I get a shipment, they have the newest firmware out. That's not to say that at some point a person won't want to get the latest version. I never updated mine, and I know to this point, it still never has been. I have several things at home that have updates available. I personally don't do it unless I have a problem. To say they will all (the 600's) NEED it at some point isn't accurate. They may, they may not. My advice to people would be if its working well, leave it alone. Many years ago, I updated my PC to service pack 2. It became totally non functional. Only after going back to the previous version was I able to use it. My attitude since then is "if its not broken, don't fix it" People try to do their own updates, sometimes they are successful, sometimes they screw something up. I think the 600 is great. If I could afford one for my second system in my living room, I'd buy it in a second.

Blues,

I would expect the updates will solve your problem. Did you send it to an authorized Arcam repair center? I assume you bought it new, and it was under warranty.

I guess I'm a bit confused as to how you are hooking it up with an amp, and pre amp. Or what the pioneer elite is you are talking about.

You can believe whatever you care to about my "happy" customers. If you read my feedback, you won't see that. As for negative posts on the web, I'm well aware, and have read some myself. Keep in mind, one person with a problem is going to make a lot of noise. 1000 people that are happy probably don't sit down and type out a review.

Its unfortunate that you had a problem, but, Arcam will make it right for you I'm sure. You can google any product made and find people that are unhappy with it. I don't care if its toothpaste, or a Learjet. As I said in my first reply, my personal experience has been good, and that's what I base my comments on. Believe it or not.