If Ayre has no idea as to your problem, I doubt that you will get any responses from Ayre owners with a similar problem.
Since you are obviously not looking for advice or suggestions as to what might be causing the problem, send it back to Ayre. You got your answer in the first post.
Since you are obviously not looking for advice or suggestions as to what might be causing the problem, send it back to Ayre. You got your answer in the first post.