Brand New Warped albums!


First, let me say I LOVE Music Direct.  They have always provided me with good service, very quick shipping and very high quality products.  I will be a forever customer.  I received 4 albums for Christmas that I ordered.  I received Pink Floyd "Obscured By Clouds & "Meddle" and also Led Zeppelin 2 and 4.  All but one of the albums were warped.  I contacted MD and they arranged 3 new albums to be sent to me and I returned the old ones at no charge to me.  All 3 of the new ones were warped but I decided to live with it.

Last weekend I ordered 4 more albums from MD, Yes "Fragile" & "The Yes Album Box set recorded at 45rpm.  I also received Stand Up by Jethro Tull & DSOTM by Pink Floyd.  The packaging was more than perfect.  Excitedly, I opened and played the first record from The Yes Album box set and the record is severely warped.  It is so warped that the tonearm looks like it's going to fly off the record!.  I haven't played the other records yet and will probably play them on Saturday.  I did not write this to bash MD as I know they will do right by me but I am concerned about receiving so many warped records.  What I would like to know is this the new normal?  I can't believe I just have bad luck.  All of the records were 180gram vinyl.

I would like to hear from others who have ordered from MD and if your records arrived warped.  Again, let me be perfectly clear....I am not blaming MD as they just ship out the records which they receive from their distributor and have no way of knowing if the records are warped or not and they always make good on anything the customer finds unsatisfactory.  Am I being too picky?
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Showing 5 responses by stereo5

I think I am going to send the box set back for exchange or refund.  It was $59.00 and not chump change.   After I play the other 3 records, I’ll call them.  I hope it is only this 1 record and not all of them.  
@slaw...…………………

The person I spoke with at MD knew how angry I was. Perhaps that is why they offered? How much was the record flattener?
I played the second record from the Yes box set and it was perfect, perfectly flat and sounded amazing.  The reissue DSOTM I opened today from that order was also perfectly flat and was wonderful.  I have 2 more new records to play from that order, will do it tomorrow or Monday.  I wonder if MD would just take back The first record of the Yes Box Set?  It would make my life easier.  I guess it won't hurt to ask.
I sent the box set back and they replaced it.  The new one was fine. I just received 6 more records from them last week but I am under the weather so I haven’t opened them yet.  I haven’t played the stereo since my illness as I have a continued splitting headache and music will just make it worse.  I hope to get to them in the next week.   My wife has been absolutely wonderful taking care of me.