Cable Company Contracts


Probably wrong section to post this, just wanted to share something.
I learned a valuable lesson yesterday dealing with cable companies and their contracts. How many of you have called up and was quoted a price for a bundle only to find when the installer showed up his work order was totally different than what you had agreed to?
Second time this has happened to me. I finally found out why and thought I'd share.

That 800 number you call for service is most likely going to be answered by someone contracted out. They are there to make a sales. I spent 45 minutes this last time going over everything and thought I was walking away with a decent price and no contract, just a 2 year price guarantee. The installer showed up the next day with a work order totally different than what I had agreed to with sales.

Short of the story, never deal with that 800 number on the web page.. Call one of the local stores up and converse with them over prices and bundles, straight up advice from the installer.
mental

Showing 2 responses by jrpnde

gregdude has a good point. However, carefully check the conditions of a contract if you're dealing with a satellite provider. Most will provide free equipment and installation if you agree to keep their service for a specific amount of time. Shopping for all of these types of services can be challenging. Always carefully read what is in the written contract rather than what someone says over the phone.

AHH.....consumers must always do careful research.


A threat to the cable company to give a lower rate or you will drop them works some of the time but not always. Depends on whether they have met their sales quota for that particular time. I have been through all the scenarios with multiple providers. They all mostly want customers to "bundle". The costs for individual services vs bundled is tempting but, in the end, the cable company will win.
Now I use Dish Network (many Sirius stations) and a fiber optic provider for Internet. One thing I still have is a landline phone. With all the smartphones out there fewer people are keeping a landline. But, if you want to have a landline I found an excellent option.
After researching all of the home phone options I settled on the OOMA system ( broadband Internet is essential since it is a VOIP system). The base unit cost under $100. Any phone can be used with it. They offer a WIFI adapter to connect to your network if you don't want to hard wire from the modem/router. Not very expensive. I have their standard service...unlimited US calls, voice mails and all the other typical phone services. There is a one time $40 charge if you want to port your existing number of choose a new number at no charge. Bottom line........
I was paying the local phone company $50/mo. for a landline. Now I only pay less than $5/mo. for the OOMA setup. Even though there is an initial cost for the basic equipment, at $5/mo. it doesn't take long to recoup the expense. Been using it for a couple of years.