DENAFRIPS DAC ---- Owner Impressions, Feedback, General Discussion, Questions and more....
@jayctoy @grannyring For now, the warranty will be handled directly by us. In event of the unit is faulty within 30days, we bear all cost to replace it, one-to-one. Thereafter, within a year, the customer bears the cost to ship it back to us, and we shall repair and return it at our cost. Details can be found here. p/s: We may have US local partner(s) soon to address the repair/ service concerns. The online direct sales business model remains the same though, i.e. customers to buy directly from us. May reach out to me via email to discuss further. Many thanks. Rgds, Alvin @ VINSHINE |
@bube Vinh Vu, thank you for bringing the complete DENAFRIPS DACs to the AXPONA! My best wishes to a very successful show, I'm sure it will be! Many thanks. Rgds, Alvin @ VINSHINE AUDIO |
Hello guys, Our warranty coverage is comprehensive. - Defective within 30days, we cover both way shipping fee - Within a year, we cover one way return shipping fee - Within 3 years, client to cover both way shipping fee DENAFRIPS DACs are rather easy to be serviced, in most case, it can be done by swapping the board. If you’re a hands on person with electronics knowledge, the board can be replaced easily with a few screws and a little soldering. The PSU and the DAC board are modular, it’s almost plug and play (except for Ares). We will work with the client to decide mutually the best economical way forward. All these policies are in place. You’re well covered. Many thanks. Sincerely, Alvin @ VINSHINE AUDIO |
Hello guys, We have had someone in mind for months now but wanted to make sure that person was up to our standard of service. After a couple of repairs were done very well, we are happy to announce the US service center in Atlanta GA, Mike Powell Audio, a 15 year veteran in the Hifi industry with the background in modification and repair as well as design and manufacturing. Henceforth, for US customers, you do not need to ship the faulty unit back to us. Mike offers 'white glove' courier service. All you need to do is to pack the unit back in its original packaging, tape it, and wait for the courier to pick up from your doorstep. The turn around time is approx 1-2 weeks. Once fixed, the unit will be returned to you, door to door delivery. More details here: USServiceCenter Many thanks. Sincerely, Alvin @ Vinshine Audio |
Hello @david_ten , Thank you for your kind words. Yes, owners still need to contact us for RMA. We will be the front line to determine the type of fault, thereafter, engage Mike to make the necessary arrangement: Pick up - Fix - Return Meanwhile, an interesting review of the Terminator: here. Enjoy the music! Rgds, Alvin @ Vinshine Audio |
