Don't buy from HigherFI.com


The owner of Higherfi is Chris Moon, previously of moon audio. I bought a MagLev table from him that was supposedly able to buffer vibrations into turntables and other audio equipment weighing under 80Lbs. I paid $540.00 for item to be delivered, and wow ! was I shocked at how shoddy this thing was! The pistons would get stuck at an angle preventing them from "levitating". After contacting Mr. Moon, he explained that his ebay add clearly stated "no Returns or Refunds". My bad I missed that. He then generously offered me an RMA number with 20% restocking fee if I paid shipping. I shipped it back and he refused signature. Item was returned to me again. Be real careful buying junk from this shady Chris Moon character. I learned my lesson. Hope this helps somebody else.
rbtmumm

Showing 1 response by lissnr

Hello rbtmumm, Regarding negative feedback that “won’t stick” on Audiogon..I had a horrific experience last year with one of the contributors/supporters/advertisers here on Agon that I repeatedly left negative feedback about but each time found it very promptly removed. 

Truth be told this online website dealer had been brought to my attention by a friend of mine who happened to be making a purchase from the seller’s actual warehouse facility where he noticed a pair of speakers he knew I would be interested in and told me about them... From that point my friend gave me the seller’s business phone number who I called and spoke with several times as we negotiated the speaker purchase... which I ultimately did. So, ‘officially’ the transaction was not through audiogon, yet there are posts of feedback about the owner Steve Javaherian of High Performance Stereo [Hallandale Beach, FL] for sales here on audiogon.

My posting here included the fully detailed story of my $8000 purchase of Apogee Full Range speakers in very good condition which I paid to him [at his request] through a direct bank transfer from my account in New York to his account in Florida. I also sent an additional several hundred dollars to him at his request, to cover all packaging, shipping and insurance fees. 

The trucking company completely destroyed them in transit. Completely totalled. No partial. No parts. Just completely destroyed. See my actual photos under “Lissnr’s Apogee Shipment”.

He said he had taken care of everything... why shouldn’t I believe him? Afterall...this was what he does as a business... this is his job... selling and shipping high-end audio equipment...why should I have any doubt about trusting a guy that makes a living handling these types of transactions and arranging for their delivery almost daily?

Silly me...
He lied.
Lied about packaging and handling them securely ..
No no, he supposedly got them to the trucker OK... he said he did
...but the biggest LIE was about INSURING them... He DIDN’T.
Said he did. 
DIDN’T.
When I called him the morning the demolished crate arrived I asked him to immediately begin the insurance procedure please... I’ll be expecting the insurance assessor to arrive asap and get this handled asap. 
He told me then he only insured them for $6000... So I asked him why he would only  do $6k instead of the $8k I paid him and he instantly became belligerent and proceeded to curse at me... but that’s essentially irrelevant now anyway because 
as I said... everything he was saying was a lie. 
His packing job was pitiful and the crate looked like the forklift operators were playing a game of “Who can stab the blade into the case farthest” before it literally fell off the 5 foot high lift gate...
 
But getting back to the topic here. Yes, I told this story quite thoroughly posting 3 separate times (and each time it was removed within hours), but not until I first waited for months and months as he told me to be patient for the insurance company’s decision on the payoff].
LIED...               for MONTH’S.  
No insurance. Lied. 
Finally, because he had complained all 3 times to Audiogon...  they ultimately decided that since I didn’t actually use them for the purchase from him.....
 
I tried to explain to them how important I thought it was that their customers knew what type of person they would be dealing with if they used him..,

But that was it... oh well... (though I’m still not letting this go...).

Good luck to all; life teaches some tough lessons. Learn from them. Regards, Lissnr