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Don't buy from HigherFI.com

The owner of Higherfi is Chris Moon, previously of moon audio. I bought a MagLev table from him that was supposedly able to buffer vibrations into turntables and other audio equipment weighing under 80Lbs. I paid $540.00 for item to be delivered, and wow ! was I shocked at how shoddy this thing was! The pistons would get stuck at an angle preventing them from "levitating". After contacting Mr. Moon, he explained that his ebay add clearly stated "no Returns or Refunds". My bad I missed that. He then generously offered me an RMA number with 20% restocking fee if I paid shipping. I shipped it back and he refused signature. Item was returned to me again. Be real careful buying junk from this shady Chris Moon character. I learned my lesson. Hope this helps somebody else.
rbtmumm

Showing 4 responses by rbtmumm

rbtmumm OP
5 posts
 
Thanks for the feedback.  I'll try contacting ebay again and contacting credit card company linked to my paypal.
 I was surprised when ebay closed the dispute, but I really thought Chris Moon's RMA offer was valid.  I shipped it back next day after RMA issued (signature required) and for unknown reason he refused shipment.  All I can think is he was hoping I didn't require signature so that he could take my money and get item back so he could dupe the next sucker.  The box originally arrived banged up and items were poorly packed as if opened and shipped several times before.
Magnetic levitation of my turntable was actually a clever concept and I really wanted it to work on either my VPI MK4 or Proj-ect perspex tables.  Absolute piece of junk unfortunately.
Thanks again
Roy M
rbtmumm OP
5 posts
 
Clarification
Director of MarketingAudiogonApril 2009 – April 2011 (2 years 1 month) . Great guy Bill Leebens is. No doubt about him.

Roy M
rbtmumm OP
5 posts
 
Yes RMA clearly and boldly written on outside of box on two sides with letters RMA followed by numbers.   Honestly, I don't understand how this Moon character has such good feedback and even a great referal by none other than Bill Leebens - Director of Marketing/Audiogon,
Organizer, 2012 New York Audio Show right on his webpage at higherfi.com under referals.  Thanks Randy, took care of credit card today. 
Anyone that lives near me at zip code 18944 is welcome to see for yourself what a dud this maglev antivibration shelf is.  I'll demonstrate it for you.  Real shame too as it is a brilliant concept, just poorly executed.
Roy M
rbtmumm OP
5 posts
 
Had a couple hours to kill late afternoon today.  contacted Paypal, who transfered to two different eBay support reps.  End result eBay was very nice and refunded me the $40.00 for wasted RMA shipping back to Chris Moon at Higherfi.  It's wait and see now. Thanks to all.
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