A family member sold an item with payment received through Paypal. The buyer some weeks later made a bogus complaint about the item to Penpal. Before Paypal even contacted seller, Paypal refunded the previously received payment from seller's Paypal account. The seller was without his payment or his merchandise! This was an exploitable flaw in the Paypal business model which victimized a significant number of sellers on Ebay. Free merchandise was the best Ebay bargain, as discovered by some clever Ebay Paypal purchasers.
Paypal then tries to collect the refunded amount from the seller with the threat of impairing seller's credit rating. The seller has to close his linked bank account so that funds not drainable by Paypal.
The buyer is left with both his refunded money, and the seller's merchandise, and the seller is supposed to reimburse Paypal for their unjustified, unilateral, undiscussed gift to the buyer. As mentioned by writer above, there is no way to "resolve" any poor business practice by Paypal. Unless it happens to a seller it would never even be considered a potential problem before using Paypal. Unless one is a Ralph Nader type of crusader there is no response from a virtual monopoly like Paypal.
Paypal then tries to collect the refunded amount from the seller with the threat of impairing seller's credit rating. The seller has to close his linked bank account so that funds not drainable by Paypal.
The buyer is left with both his refunded money, and the seller's merchandise, and the seller is supposed to reimburse Paypal for their unjustified, unilateral, undiscussed gift to the buyer. As mentioned by writer above, there is no way to "resolve" any poor business practice by Paypal. Unless it happens to a seller it would never even be considered a potential problem before using Paypal. Unless one is a Ralph Nader type of crusader there is no response from a virtual monopoly like Paypal.