PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!



A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki

Showing 8 responses by aberyclark

I would say Kudos to PL and Kevin Deal. I'm on the fence between 2 preamps and the Prologue premium is one of them (I'm going to start a thread about my choices). The dealer returned the preamps to PL and the Distributor (Kevin) actually called to follow up and send a nice set of tubes for your trouble. I say that is great service. I know you were out parts for your speakers (not sure the cost) but any other major mfg would not offer anything. Would McIntosh offer anything? I doubt it. 99% of manufacturers would not even acknowledge the issue in the first place. This tells me Kevin is seems quite honest with nothing to hide. 
Just my opinion
You want to see real groupies...check out the Steve Hoffman Forum. There's some Kool-Aide drinkers over there
I agree. Bogus. The thing I was thinking was maybe they were expensive speakers with built in powered subs (I know Zu has some). Plus, Isn't a preamp just an audio signal pass thru? Any power would come from the amp itself? If a Tape deck blew up, how would that effect the speaker electrically(maybe a loud noise efecting the cones themselves)?
George,
besides having your speakers blown, how did you like the sound of the PL pre with your Bryston?
My problem is, that Mr. Deal, feels that he has no responsibility because the speakers were repaired under warranty and and I am not out of pocket.


This is just a slam job. Why not mention the warranty in first post. What are you wanting....a national recall? More freebies? Just get over it. Your car manufacturer doesnt go to the extent Kevin did. Just be a grown up. There is something obviously else going on here you are not mentioning or you would not be so angry
Im an old manufacturing plant manager. The location of the manufacturing is not an issue. Its the engineering, build -manufacturing expectations and quality enforcement that determines the final product. The US auto industry took a dive because they could not control those three areas. Under each of those three areas are hundreds of things that can cause a nose dive. The Japanese showed American labor can produce the best in the world. However, made in usa is not automatic high quality. Those old, outdated manufacturing cultures are still around us.