I have a Bifrost Uber and I do luv it. When I upgraded from a Bifrost to the Uber, I had ordered the board myself and swapped the new board with the old one. Both transactions went smooth.
But I will say this, I have noticed that some audio companies, small independent ones, have not paid careful attention to good customer service. I think this makes all the difference in the world. Bad customer service can turn a potential customer off in a hurry. If it were me making audio gear (and knowing so many companies are competing for business) I would really try to build a strong base of loyalty, no matter who I was as an audio manufacturer.
But I will say this, I have noticed that some audio companies, small independent ones, have not paid careful attention to good customer service. I think this makes all the difference in the world. Bad customer service can turn a potential customer off in a hurry. If it were me making audio gear (and knowing so many companies are competing for business) I would really try to build a strong base of loyalty, no matter who I was as an audio manufacturer.