Shipping - Who's Resposible for Receipt of Item?


Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.
brf

Showing 2 responses by onhwy61

Audiogon's rules are not binding, but simply guidelines. If you break their rules their only recourse is to bar you from the site.

IMO a seller's responsibility is to take all reasonable actions to enable the shipment to arrive at the seller's address in the condition described in the original ad. This includes insuring the item during transit.

Once the item is in the possession of the buyer, or other houseold member it can get murky. Suppose the buyer signs for the package and while carrying it to his basement trips and the package tumbles down the stairs? Should the seller be responsible? The seller is suppose to box the equipment in such a way to protect it from shipping damage. But then again the buyer dropped the package. Is that really any different than someone breaking a stylus cantilever while setting up a turntable/arm? Is a seller responsible for a buyer's clumsiness?

Suppose the shipper knocks on the door and the person who answer is not suppose to have access to the premises. Say, a lousy crack addicted brother-in-law who knows where you hide the emergency key. He signs for the equipment and promptly sells it on the street for drugs. As a seller I don't see how I can have reasonably prevented this from happening. I also wouldn't hold the shipping company liable. How are they to know who is supposed to be in your house?

Ultimately, both the buyer and seller take a good deal of risk when they try a transaction. This system relies upon both parties acting in good faith and using common sense. Scammers will take advantage of this system. Unfortunately, trying to detail endless rules and responsibilities akin to the fine print in any commercial sales agreement will ruin the spirit of this site and chase away many potential buyers and sellers.
All these potential shipping problems can all be eliminated if the buyer and seller actually meet to complete the transaction. For a high value item (and I recognize that is entirely subjective) is it really unreasonable to travel 300 miles to pick up an item? If both parties are willing to travel then the range doubles. I live in Ann Arbor, MI and that puts anywhere from NYC, Minneapolis, St. Louis, Nashville and Washington D.C. within reach. It's not without its own problems, but it definitely avoids some of the shipping problems discussed in this thread.