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Streamer/Network Player - BlueSound Questions

Hello All.  I am helping my cousin get a streamer/network player at a pricepoint of around $1000.  The Bluesound Vault 2 appeals, and would be paired with an external DAC (Schiit Bifrost Multibit). As my cousin only has basic computer skills, I thought it worthwhile to ask the following question:

1) How easy is it to back up the contents of the internal HD on an external USB drive?
2) How easy is it to transfer files of an external USB drive to the unit?
3) Can you purchase and upload hirez digital files onto it without using a computer?
4) Does the manufacturer provide telephone support?
5) How intuitive is the App for streaming, playing internal files, and the functions mentioned above?

Thanks in advance for any help you can offer.  If there is a better unit for a similar price, we would be interested as well.  Peter
peter_s

Showing 1 response by 2psyop

2psyop's avatar
2psyop
779 posts
 
The Vault 2 is DESIGNED to do all the things you listed. The only catch is that the metadata for (artwork) has to be labeled a certain way i.e. (Cover.jpg) For instance, if you have a folder that contains all the music for an album ( Pink Floyd, Dark Side of the Moon) each song must be a file format by which the Vault 2 can recognize and play: MP3, AAC, MP4, WMA, OGG, FLAC, ALAC, M4A, WMA-L, MQA, WAV, AIFF, AIFC and AIF. In addition to all the songs for that album the folder must contain the artwork which is associated with the album (album art) by the specific name (Cover.jpg)

The app is very intuitive for a notepad or smartphone and the customer support is top level.

Take a look at this thread, I have tried to explain in more detail...
https://forum.audiogon.com/discussions/bluesound-node-2-question
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