The Music Room

Am I missing something, or do people not realize they are buying your old gear for the sole purpose of selling it? 

Of course they're only going to pay a fraction of what "it's worth".  They need to make a profit to cover their costs of doing business.  Selling gear can be a hassle sometimes and what you're doing is basically paying them to deal with that for the convenience of an instant sale and fast cash. 

The actual cost of almost any physical good sold by a company is a fraction of what they sell it for.  They have fixed costs they have to cover with that margin, - facility costs, payroll, insurance, power, phones, internet, marketing, sales, etc. etc. etc. not to mention making sure they make a small profit and stay in business.

I've never bought from them, but have seen plenty of their ads. From this thread, they seem to be trustworthy, but they currently have an ad for a B&O 8002 turntable with a clearly damaged dustcover hinge and no mention of it in the description. Plus, the TT has an 8/10 rating, even with the dustcover hinge damage and no headshell for the cartridge whose model is unverifiable. Thoughts?

My thoughts are that if I was interested in the item I would call them and ask about it.

I've bought a number of items from them with no issue.  I just purchased a preamp and it arrived with one of the capacitors detached.  I contacted them, sent them a photo, and they had a prepaid shipping label to me the same day, no questions asked, no hassle.  It remains to be seen how long the repair and return takes, but they certainly responded quickly and appropriately to the issue.

I disposed of the tuner

And you're expecting a refund?  I'm confused.

I just bought a used ARC LS26 preamp from them. When I opened it up to put in the tubes, two of the capacitors were disconnected from shipping. I contacted them and they sent me a return authorization and shipping label right away. The return was painless and they had it fixed and back to me in a relatively short period of time. They couldn't find the exact capacitors so they put in ones that they said were better. Communication was great throughout the process and there were no questions asked, no hassle. 

In regards to their prices, you get the best prices on their web site and I've seen things drop in price after they have them on their website for a while. I don't know if they do that with everything.