I have had troubles getting them on the phone, but they have been responding to e-mails within 24 hours. My guess is as Mofi suggests, the Axpona show has them a bit back logged. I know they were late getting my new pulley out to me. In fact, I'm still waiting for it as I write this.
It can be frustrating, but it's part of the business. I've had slow service issues with other manufacturers around show times too.
It can be frustrating, but it's part of the business. I've had slow service issues with other manufacturers around show times too.