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What Do You Think Of This?

I sold a Magnum Dynalab MD100 tuner here on Saturday.  I used it daily for almost 3 years and right up to the day I shipped it to its new owner.  There was never a problem with it, it always worked perfectly.  The gentleman received the tuner yesterday and complained to me that the tuner is broken.  He said that when the tuner is off, the meters still work.  I pointed out to him that it is the way the tuner is designed.  I have had 3 different Magnum Dynalab tuners and all 3 have been that way.  He also said the signal strength meter moves wildly and that he is getting a loud hiss.  I explained to him that it sounds like poor reception.

He wants his money back and I told him I would cheerfully refund him the money via PayPal once I receive the tuner back.  I stated I would refund him the 400.00 that he paid.  He then complained he wanted his return shipping back because I sent him a "broken" tuner and that I stated in my ad that it worked flawlessly (which it did).   I sent him another email which he has yet to respond to that I will cover his return shipping, and that as soon as I get the tuner back I will refund him the 400.00 plus the return shipping.

I am quite annoyed because He lowballed me down to 400 as I was asking 475.00 and this tuner went for 1970.00 new.  I also ate the PayPal fees plus had to purchase a shipping carton as well.  I am positive the tuner is fine and that he just has poor reception.  People here need to realize that we who are selling are not a store, this isn't try and return if you don't like or if the problem is bad reception.

At any rate, I am just going to refund him everything as I have flawless feedback and that means more to me than the money.  Whats your take on this?

128x128stereo5

Showing 10 responses by stereo5

stereo5's avatar
stereo5 OP
2,766 posts
 
There seems to be a language barrier and I doubt he would do that.  He is adament that it is broken and nothing will change his mind.
stereo5's avatar
stereo5 OP
2,766 posts
 

@yogiboy

I sold the tuner because I bought a McIntosh tuner to match the rest of my McIntosh gear. Tuners are quite a hard sell so I figured I would practically give it away to sell quickly which it did on the first day.  He said he has the Magnum Dynalab ST-2 antenna which is the same that I used

stereo5's avatar
stereo5 OP
2,766 posts
 
He is a recent Audiogoner with only a 6 for feedback, with 2 purchases.  This is the first time for me with 118 transactions under my belt.
stereo5's avatar
stereo5 OP
2,766 posts
 
Considering the language barrier, that path wouldn't be doable.  I am so angry as I know there is nothing wrong with the Tuner, it gave me 3 years of immense pleasure and I used it daily, 8 hours a day as it was set up in my office.
stereo5's avatar
stereo5 OP
2,766 posts
 

@stringreen 

I don't want any negative feedback, and PayPal will give it back and just take it out of my linked account.   This is more the principal of the thing than the money, although the money hurts too as it will come out of my personal slush fund.

stereo5's avatar
stereo5 OP
2,766 posts
 

@antman 

That is a good idea for future transactions.  Thank you!  I never would have thought of that.

stereo5's avatar
stereo5 OP
2,766 posts
 
Forgot to mention, I also threw in a 6 foot Pangea 14SE Mark II power cord which I never even told the customer about.  I threw it in as a bonus as I was too lazy to post another Audiogon ad.
stereo5's avatar
stereo5 OP
2,766 posts
 
I own an MR85 in one system and an MR88 in my main system which replaced the  Magnum Dynalab MD100.  Nothing like owning an Mac.
stereo5's avatar
stereo5 OP
2,766 posts
 

Here is the outcome...............................

I told the buyer to ship it back to me and I would cover the shipping both ways.   I said once I received the tuner , I would refund the money via PayPal.  On the day he was going to ship it to me, he sent me a message saying that if I would give him more of a discount on the tuner, he would keep it and send it to Magnum Dynalab to be upgraded for 350.00

The way I figured it was this:  If I took it back, I would have to refund him 500.00 and start over.  Tuners are a hard sell these days, so I gave him a further discount and called it a day, or so I thought.  I issued the partial refund via PayPal to cover myself, but for some reason PayPal didn't instantly transfer the money to him, they said it would take 5 business days to complete. 

I sent the guy email telling him this.  3 days later, he is asking me where his refund was.  That is when I called PayPal and was told they already informed him it would take until Wednesday to get the refund.  On Wednesday, he got the refund and he gave me  positive feedback.

I haven't given him any feedback because if I do it will be negative and at this point, I am tired of dealing with him.  I am sure he did all this purposely to get a cheaper price.  Bottom line, he got a 1970.00 tuner in excellent shape for 300.00.  I got taken big time but at least I am done with this jerk.

stereo5's avatar
stereo5 OP
2,766 posts
 

@tomryan 

I listen to fm stereo in my office 8 hours a day while working.

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