Wonderful visit and 5-star customer service at Audio Doctor in Jersey City, NJ!


For those interested in auditioning the new Paradigm Persona series, as well as other high-end brands, with the benefit of highly personalized attention and 5-star customer service, I would like to recommend a visit to Audio Doctor in Jersey City, New Jersey- they have some of the largest showroom space in the NY/NJ area, and such great customer service, period!

Audio Doctor is currently the only dealer in the NY/NJ area allowed to demo in-store/sell the Paradigm Persona speaker series, so I trekked there yesterday to audition the Paradigm Persona 3F and flagship 9H stereo speakers, which both proved stupefying and extremely impressive for their price points in as far as clarity, detail, and sound stage are concerned.

The owner, Dave, is such a wonderful guy. He gave me a personalized tour of his well-built home theater room (100+ inch projector set up with KEF speaker system, excellent room treatments, very comfortable seating, etc.), and also a tour of other five-figure speaker brands on display.

Crucially, for the Paradigm demos, Dave allowed me to bring my own interconnects and speaker cables, and also to use identical separates to what I have at my place so I could ascertain for sure what the Paradigms would sound like in my home setting. I was also pleased to see many low-budget speaker/separates set ups for those on a tight budget- all on display.

Last but not least, Dave and his wife prepared a wonderful dinner for me while I was speaker-auditioning- the tastiest Mexican Tacos I have ever had! I spent a total of 4 hours at the store, and Dave even gave me a lift back to the PATH train station (I live in NYC)... so without a doubt, I would rate the customer service at this place as the best I have ever seen in my years of visiting audio stores on both coasts.

So for the NY/NJ area audiophile crowd, Audio Doctor merits an in-person visit and comes HIGHLY RECOMMENDED!!!
ph2

Showing 5 responses by gpgr4blu

Troy
It is possible to promote your store without trashing others. You posit that many dealers, especially in the NY Metro area, are all about closing the sale rather than finding out what is best for the client. You have made this self promoting assertion in other posts. To whom are you referring?
 For example, just in the past decade I have purchased items at Stereo Exchange, Innovative Audio, Audio Connection, High Water Sound, Lyric Hifi and many others, some of which did not survive the market crash. With rare exceptions, I have encountered knowledgeable owners and salespeople who care about the needs of the client. I have received many courtesies from all of the above including visits to my home, loaners of expensive gear to try in my system, insights into why a particular component might work well in my system and open ears to my suggestions of brands they may wish to carry. In addition, I have maintained personal friendships with the owners of all of the above.  
On the other hand, I did not receive the same courtesies from Dave Lalin. The few times I have encountered him, he seems to have been more interested in making a sale of what he claimed to be the best product for me--without actually determining what my needs were. 
So--promote your dealership as you are wish, but leave the integrity of other NY Metro dealers out of your comparisons. Many, including those mentioned above, have integrity in spades.  All of them have been in business longer than Audio Doctor for a reason.
Audiotroy:
Good luck in your continuing attempts to smear other dealers to prove Audio Doctor's ethical superiority over other NYC audio dealers. Based upon my personal experience and the experience of each member of my listening group which includes a well known long time NY studio engineer, Audio Doctor remains firmly in last place in that regard. 

To All:
I am a long time participant at Audiogon and many other forums for the last decade. I champion B&M stores which we audiophiles desperately need. As I've said, many owners of B&M stores in the NY-Metro area are personal friends. I spend time and money at many of these shops and see these gentlemen at many audio shows. I have spent over 250k in the last decade at B&M stores in the NY Metro area and I consider myself lucky to live here amidst the greatest selection of high end B&M stores in the U.S. I never see these reputable dealers on this site promoting ANYTHING they sell. 
 Audiotroy takes outrageous advantage of our time and energy by always posting how great he is, what great gear he carries ( I do not dispute that much of his gear is quality stuff) and how he is superior to other dealers because he knows (he has the best ear) and he cares and others don't. And he is famous for hijacking threads. By way of only one example of quite a few, Audiotroy today mentioned a "meelee" [sic] I had with his partner (who also posts as Audiotroy) when he hijacked a Wilson thread. In that thread, the OP asked whether he should purchase Sashas or Alexias based upon his room dimensions. Simple question.
 NOW--imagine if every dealer who sells excellent speakers other than Wilson (there are scores if not hundreds of such dealers in the US who are familiar with this forum) did what Audiotroy did. He hijacked that thread to tell the OP all about Paradigm speakers which were better for the OP's application than Wilson Sashas or Alexias at less cost. Imagine how long and uninformative such threads would be if we had to hear the same self promoting verbosity from the scores of dealers who sell Magico, Rockport, Focal, Nola, B&W, Elac, B&O, MBL, Martin Logan and many others even assuming those dealers subjectively believe that they are providing valuable information about their products to this forum.  Are there members here who would be happy to hear all of the dealers' sales pitches for their products when posting a simple direct question? Is that the educational aspect that draws this community together and makes it enjoyable? I think not.  
With Audiotroy, it's never a --"by the way Paradigms are excellent and you should check them out". It is hundreds if not thousands of words in support of himself and his brands over others. NOTE that I am not suggesting dealers cannot or should not post here. Nor do I seek to be the guardian of Audiogon propriety.  But there is a time to post and a way to post. Audiotroy does not understand either. 
Dave
More words?
You just don't get it. 
So anytime a dealer carries a  new product that he thinks is special, he can promote it across Audiogon to introduce it to the public?  There are hundreds of new audio products launched every year. Please stop justifying your posts as "educational".
Remember Dave--there is a time to post and a way to post. 
Shardone and Cleeds:
I agree that this is not the best thread for my ire at Audio Doctor as it was about a wonderful experience at Audio doctor which the OP had. For that, I apologize to all on this thread but Audio Doctor. I usually confine my comments about him to threads specifically about other products which he hijacks to sell his. I cannot say he did so here. My first post here arose as a result of the following quote by Audio Doctor:

"Far too many stores especially in the New York metro area are all about closing the sale rather than finding out just what product or series of products is right for the client, for this reason Audio Doctor displays many different lines so we can find just the right product for that client."

Then he attacked me an my post and the wasteful back and forth began. As I indicated earlier, I purchase lots of gear from most of these dealers and know the proprietors personally. Although one or two, unbeknownst to me, may not be as pure as the driven snow, Audiotroy’s statements about Audio Doctors’ integrity as contrasted other dealers’ lack thereof does not reflect the truth of the matter. If members here would like to be educated by a self interested dealer about wonderful new products as Dave claims, then perhaps they might also wish to be educated about the promoter of same so that they can gauge the accuracy of those claims.

Nor does Dave give you the background of my personal experience with him which he well knows---that at Sound By Singer, when he worked there, I as well as every member of my listening group, asked Andy Singer to make sure we did not have him as a salesman because he talked way too much and was a hard seller there-- or the experience I’ve had with him at 2 audio shows where he tried to sell me (not just present as most do) Usher and years later Personas. As a result of my experience with him, as he noted, I have not been and will not go to Audio Doctor.
I hope this context helps.
Assuming Dave does not reply, as he usually does, with insults or misinformation, I will cease posting on this thread.