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Beware purepower inc

Trading with Purepower can be dangerous ...
I bought a PurePower 1050 Black HS code 8504.40.90 on 11/16/2011, invoice # 739 for $1497.
After 4 months, the unit stopped working : in fact the performances had never been by far those claimed by Purepower. After contacting the management Damian, I shipped back the unit (under warranty), received in Air on 04/24/2012. They told me that the maintenance should not last more than one or two months and that they would ship it back free of charges.
In fact I have never got my unit back : I called them more than ten times ; they always say 'he unit leaves by USP today...', but nothing. Finally, I believe they are not capable of sorting out the problem and that this is a con. I would not at all recommend these products and the team who is not reliable.
jeanjohn
bombaywalla's avatar
bombaywalla
1,957 posts
 
.....series of outrageous claims, and ignoring US court orders to cease and desist.
Purepower, you are a Canadian company. So, what are the US courts doing given out rulings in your favour? Why are the Canadian courts not taking the action???
vicks7
181 posts
 
Bombaywalla - consistent with much of the ranting and bs on this website I really do not understand the purpose of your thread. The jurisdiction of a particular case depends on a number of factors but you see fit to post a thread implying that because the rulings were not given by the Canadian courts Purepower should be ashamed. Ignorance knows no bounds on this forum.
vicks7
181 posts
 
And it probably comes as no coincidence that you use a competing power generator. And before you say, yes I am an owner of the Purepower 2000 and have been very pleased with it but my reason for replying to your email was nothing to do with this but a continuing belief that this forum is going to the dogs. In fact I would say that most of the rants on this forum are quite pathetic.
roscoeiii's avatar
roscoeiii
1,155 posts
 
Vicks7,

I have no regenerator allegiances, but it seems from these forums that PurePower in Canada has had both problems with a) the reliability of their units jusging by the A'goners who have reported needing to send units in for repairs (showing a need for the company to exert greater quality control) and b) with customer service (judging by the frustrated posts on A'gon from owners waiting to receive their units back).

Maybe both of these can be resolved moving forward, but they remain red flags at present to this purchaser of audio gear and potential customer.
vicks7
181 posts
 
How do you arrive at the conclusion that Purepower have reliability with their units? Do you know the total number of units that Purepower have sold and the number of repairs in the field? Or alternatively are you making a conclusion and a sweeping statement based on three or four or whatever irrelevant number of posts on this forum. Do you think it would be the same if we were talking about an iPhone. This forum is hysterical at times.
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