Anyone talked to Dean from PSE?

Yes it probably was one of the most frustrating experiences I've gone through.

But the amps sound even better as they burn in. Dean said he did not use some 'super parts' which were not as important to the sound as the upgrade and which could be easily changed later, meaning by someone else locally. He just wanted to get them back asap after I had gotten his attention. I did offer to pay - he had quoted a figure of over $100 (each?) - but he said he would cover the expense.

For the record I am not a tweaky guy, I just want to listen to good music. System, short version: LP12, Grado, Magnum Dyna, Meridian 508, ARC, A.Physic, XLO These amps are much better than the B&K 200w (model ?) my neighbour graciously lent me; and are as nearly/or as good but different than the Pass aleph 30 also from my neighbour (thanks again Bob!) They definately run cooler than the Pass which can double as a space heater in winter.

So, in the end, I think Dean is a good guy. He's not the best communicator or empathizer and most of his considerable grey matter is in the engineering dept. In my case, procrastination stems from perfectionism and maybe that's part of it. Or maybe not.

Thanks to the Audiogon community for your support and comments.

George

Hello,
I spoke to Dean K from PSE today...April 3rd 2007. The thread posted by Jellison on 5-2-2005 is still very accurate...please read it.
Dean is currently semi-retired from the audio business, but he might re-introduce his PSE products at a later date.
Just to reiterate, my experience with Dean has always been very professional and he is one of the "best people" in the audio business.
Most of your better high end shops should be able to service PSE gear. I would recommend going through your local repair shop first, before trying to contact Dean.
Thanks,

I'd like to talk to him as well. I have a broken Studio II.
Anyone?

I spoke with Dean a few months ago..He is alive and well.

While I fully sympathize with those whose repair took too long, my only experience with Dean and PSE was terrific. I have had a pair of his Studio V mono blocks since the early 90's. When the finish on the heat sinks began to discolor, I sent them to him. He not only replaced them (have never discolored since) but also upgraded the amps to the current status for no charge.
For anyone in the West needing service on PSE gear, Gary Garfield of Musical Fidelity (not the manufacturer) in Culver City, CA works on them. My Studio Vs
are going up to him next week for new caps.