I am so much satisfied for the service received by Shari at Thiel's factory that I am glad to publicly thank the company for his honesty, nobility and kindness. I can easily imagine that many audiophiles think the same.
I can only say the same guys. Recently my daughter pushed the dust covers of my CS6 speakers very badly. I called Shari on Friday and on Tuesday I received the new covers by FedEx. On Wednesday the covers were changed and on Thursday I listened to music again. Not to mention that I also received a pair binding post free of charge. Thiel's customer service is just exemplary.
Shari is fantastic. I recently visited Thiel with my 7.2s and had them checked out, they tested perfect. However, during my visit I learned that July 2005 is the last month for Shari, she is moving on to other things. I wish her the best!
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