classe audio questions

I've never had any problems with my Classe amp but I have used their customer service department. They were always helpful and answered any questions I has.

I had a Classe CD player that was out of warranty and needed an initialization adjustment. Because they did not get to it as soon as they had hoped to, they did the adjustment at no cost. In short, my experience with them has been great.

If you follow the instruction they give you, there should not be any problem. Robert Adams is,like Bbloom above says is very supportive and methodical. Only it seems lot of hassle procedurewise and timewise since Classe is in Canada. I wish they had 800 number, although you can communicate and follow thru via email.

I have never used Classe' repair services but have called w/ technical and "what if" questions on several occasions. The staff was both helpful and knowledgable, and very, very, patient.

I had a Claae' amp, which I damaged, because it took longer for them to repair it they did it for free. It saved me $400.00. Albiet, it cost me $100.oo in phone calls. Anyway, make sure you send it UPS, or else it will get lost in customs for months. Also, the postal services insurence is not covered outside of the US, thus, void if lost or further damaged.