In defense of the company, it does seem reasonable to expect a Von Schweikert dealer to shoulder the responsibility for assisting customer's with set-up. If a customer calls the company with set-up questions, and the customer has first asked his/her dealer and received less than satisfactory service, then it seems appropriate for Von Schweikert to assist the customer, and to also question the value of that dealer. If dealers aren't pulling their weight with customer service, and customers are contacting VS directly for answers to questions that should be handled by their dealers, then it explains why VS may be re-thinking their dealer distribution model.
IMO, FWIW, Amen, All Praise to Allah.
Kumbaya.
IMO, FWIW, Amen, All Praise to Allah.
Kumbaya.