2. home-theater
  3. 123776-1829

Need thoughts RE-Best Universal for my High end audio and TV, video etc.

Having issues.  Using a "URC" controller.  Having consistent problems with interface between components.  I run Conrad Johnson Pre and Power Amps--other than that, turntable, cd, dvd, tv,----Using ARCAM 600 for switching modes only for each component. ---that's about it.  Installer said he has "issues" with making all work with my CJ equipment. 

Just wondering----does anyone have any thoughts, re---a really good Universal remote for my equipment---or is it best to go back to all of the manual steps?  Or does my installer just not know what he is doing versus the usual Japanese items he is used to working with?  I do know ARCAM has had it's issues.

Appreciate your comments.
bluesnbike1954
jperry
1,408 posts
 
I use a RTI and it works flawlessly
mahler123
633 posts
 
Have you contacted Conrad Johnson?
in general,amps should be the easiest things to work with.  The harder components are the ones that rely on HDMI hand offs.
i would get another installer
martykl
3,563 posts
 
I use the Crestron G system (it's cheaper than the full blown Crestron) with a tablet as the handset.  Fully satisfied with no issues in three different rooms for a period of four or five years now.
jbhelicon
2 posts
 

I actively advise against anyone buying the RTI system without the most careful consideration; my experience with it, and with its customer service, has been completely unacceptable.

I purchased the remote through an authorized dealer, who also set it up.

From the outset the remote had an intermittent fault in its battery contacts, which causes it to fail; the fix is to extract the battery using the appropriate tool and reseat it; fix and repeat.

I contacted the dealer to get a replacement, who referred me to RTI Customer Support. RTI Customer Support referred me back to the dealer, in what was clearly a form letter response to specific request for support. Endless loop from which there is no escape.

Compound this with the fact that the software programming of the remote was never complete (buttons didn't work because of programming gaps and errors) and the fact that it’s not possible for the user to modify the remote if his/her system changes e.g., a change from an AppleTV 3 to an AppleTV 4.

All in all we have a product with good technical design that is brought down by a poorly thought out and poorly implemented business model – resulting in an expensive, inadequate, unreliable, and obsolescing product

Go to Harmony or URC as a better alternative. That's what I’m going to do.

PM me if you would like the name of the dealer and installer, so you can avoid them, or if you would like more details on my experience.


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