Be careful when dealing with Pyon Sound - John Park


It was around 2015 Feb.

I encountered an adv from John Park posted in audiogon  about selling a turntable directly form the Pyon Sound factory.
I asked John if he had another better one. He suggested the improved model Black Pearl II .
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Pyon Sound is not a famous brand but the diagram and the specification was very attractive e.g. " wow and flutter figure of better than .001%" in their website.
In addition, John Park  committed more than once in the email that I could return the product for whatever reason and got the refund. Therefore, I based on his commitment and gave it a try.
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When the turntable arrived, the bearing had problem and I asked for refund. He said that he would ship another good bearing to me . If I did not like , I could refund . After waiting for a few weeks,  the new bearing arrived.  It was not perfect but it was better than the broken one.

However , when I used the   Dr.Feickert's PlatterSpeed disc to test the turntable, I  found that the w&f 

was around 0.28/0.24% which was much worse than the number (0.001%)  stated in Pyon Sound's web-site .

I asked John how he got the w&f measurement of his Black Pearl II turnable. He could not tell.


I asked for return and refund again.  

Then John did not reply my email any more. I called his office but no one answered the phone.

I wrote it down and hope that there would not be another guy  falling into the same trap .

Good luck.



k500a
K500a,

Sorry to hear of your troubles. Good news is that your Pyon table can certainly be sorted out. It's a beautiful table. If the bearing is off, take it to a reputable repair shop and have it installed correctly. 
Same with the speed control. I certainly wouldn't write it off.  This should also improve your already good wow and flutter rating. 

Small shops often have have a difficult time with quality control no matter how good the initial design. 
Now spend a little more and repair your turntable and then enjoy it. It's not one you're going to see very often. 

Norman
i can also report a bad experience with john park -pyon sound. i ordered a rack for 2000 dollars . when assembling i experienced that 2 shelves where demaged. john park never answered to my claim. i would deal with him anymore.  
Even though I understand the attitudes of a few post that basically say "there's a sucker born every minute"..... overall,  I believe that people should represent their products correctly in advertising.  I haven't had it happen,  but I can easily see myself liking a product very much to find out that the person selling or the manufacturer lied.  Personally,  I say,
Thanks for the Warning
Tim