Bluesound Node 2 and great customer service

More than a few months ago I ordered a Bluesound Node 2 from a reputable audio e-retail store. I am writing about my experience with the Bluesound product and company. I have not used the Node 2 to stream MQA files, although I hope to do so in the future. This review is about the playback and integration of digital files from iTunes files stored on a Western Digital HDD (My Cloud) and Bluesound customer service.

I had debated on whether to get the Node 2 or the Vault 2 with one major consideration being the prices, as the Node 2 is around $500 and Vault 2 is around $1200. The other consideration being I have a large library of iTunes music (around 1 TB) on a HDD and I wanted to have access to the music with a simple control device to my stereo without using the computer. With the Node 2 I can do that without ripping all my CD’s into (the other potential choice, the Vault 2). Therefore the Node 2 was the best choice as a streaming device (Tidal or Spotify) and additionally access to my digital library of music on a HDD.

Although the setup of the newly arrived Node 2 was quick and easy I had encountered some problems. I had helped my neighbor with the setup and installation of a three speaker Sonos system at least 6 months prior and the Node 2 was every bit as easy but I could not get the Node 2 to find and play my HDD digital files, nor could I see many of the album cover art of those files. After trying to troubleshoot this for about a week, I decided to contact Bluesound customer service for a trouble ticket.

After I setup a time and day, Jon from Bluesound gained access to my computer and HDD remotely and figured out what the problem was and fixed it. It took two attempts but Jon was patient and determined to help with the process. Kudos for the great customer service from Jon and Bluesound. One more word here, it had taken me many hours to fix the album art so that Bluesound software could recognize it. The trouble ticket from Bluesound works, but you must follow it perfectly.

I am very happy with the Node 2 and satisfied with the great customer service. Keep up the good work… Bluesound.