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PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki
upscaleaudio's avatar
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upscaleaudio
213 posts
 
Well George, what do you have to say now? Let me guess; you will
continue to insist that it was all PL’s fault and not Bryston’s.

Truth is the PrimaLuna capacitor failed. We take responsibility for that ultimately. I’ve been doing this for 40 years guys, and I’m a realist.

Some failures cannot be explained. I just slammed a speaker company about a driver failure and went round and round as they did not want to warranty it, only to find out that the customer hooked up his REL subs wrong to his balanced differential power amps (and didn’t tell me). The result was a midrange driver that absolutely sounded blown. I mean bad.
My employee drove hours to his home, swapped the driver, same problem. Hooked up the sub correctly. Problem went away. I raised holy hell with the speaker company about this and now have to admit "Hey things happen" and I was wrong.


joecasey
365 posts
 
The reality seems to be that as I have said earlier, you suffered from a series of compounded failures, part of which is attributable to PL, part to Bryston, and part to your strange allocation of resources.
PL cap failure caused the problem???   Not Bryston and not his strange allocation of resources ...


timlub
1,649 posts
 
Thanks for chiming in Kevin, In so many ways this isn't our business, but its been made our business.  Your response was kind and you made no defense for a defective product. It sounds like that you understand George's aggravation,  thanks for your side. I would have no problem purchasing from you or buying a Prima Luna Product. 
Tim
inna
5,245 posts
 
I just want to ask all manufacturers of good equipment to stop making anything in most of Asia. Japan and Taiwan might be exceptions. What I understand is that in some or many cases you have to use Asia made parts because unless you go custom no-one else makes them.
Kevin, take a look inside Gryphon and Ypsilon. Take a listen too unless you already did.
timlub
1,649 posts
 
@inna 

Hi inna,  you make alot of good comments over time.... Not sure that you are aware that Taiwan is a "Republic of China"  
Does Gryphon or Ypsilon make anything in the PL price ranges?  
I really don't know,  but I've not seen anything close.
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