An UPDATE: After providing Jonathan Carr of Lyra with the serial number of my Delos he took a couple of days and then wrote the most detailed emails explaining what has happened to my cartridge and why it was not possible to clean or re-build it. This was accompanied with several very large and detailed photographs that he had obtained from Lyra's service department. Jonathan was also working with Audioquest (Lyra's distributor in USA) to come up with an offer which would be satisfactory to me and my situation. I am extremely happy to say that within a very short period of time that offer was made and today I received my brand new Delos.
I can't praise Jonathan highly enough for his attitude and dedication to get to the bottom of the issue and very quickly proposing a solution together with Alasdair Patrick of Audioquest, their distributor.
In my particular case both Lyra & Audioquest went well over my expectations (and believe me my expectations are very high) to provide after sales care and service that was exemplary!
Thank you guys I really appreciated all your efforts and help.
Glad to have the Delos back in my system!
I can't praise Jonathan highly enough for his attitude and dedication to get to the bottom of the issue and very quickly proposing a solution together with Alasdair Patrick of Audioquest, their distributor.
In my particular case both Lyra & Audioquest went well over my expectations (and believe me my expectations are very high) to provide after sales care and service that was exemplary!
Thank you guys I really appreciated all your efforts and help.
Glad to have the Delos back in my system!