As in most successful organizations/companies, the tone is set by the person to where the buck stops. Paul McGowan answers a question sent in by audiophiles/customers every day and posts a video of it on the PS website. It is all information based and he has the humility to admit that he is not an expert in all issues dealing with audio. He will tell you that in his answer and where you might look for an even more informed information.
Another refreshing characteristic is that he will use as examples, instances in the past where he had it wrong and what or who enabled him to see the light on a particular issue.
Another refreshing characteristic is that he will use as examples, instances in the past where he had it wrong and what or who enabled him to see the light on a particular issue.